Workplace communication in companies and corporations is important not only in the office buildings but also out in the field. Consider if you will the importance of workplace communication in the flow of work in a truck wash. This may sound funny but if you study finite capacity scheduling models in manufacturing and you consider that truck washing is somewhat of an assembly line endeavor you can understand that the workflow depends on proper communication between the employees. Unlike manufacturing were all the machines talk to themselves through computer systems in the modern-day factories; truck washes often have human laborers doing the brushing, washing and spraying. Each member of a truck wash team has a responsibility whether it is brushing a certain part of the truck or rinsing it with high-pressure hot water. Without proper communication you find that the soap to dried on solid before it is rinsed off and therefore needs to be brushed again. I have visited over 100 truck washed in the United States of America and had my motor home washed. I have often noticed workers l begin to duplicate efforts and even wash the same spot twice or missing a spot for no particular reason other than this communication. I have seen mistakes, which have cost time and energy of the employees and the customer getting their truck washed. Workplace communication in truck washing can improve the wash time by over four minutes during a 25-30 minute truck wash. Consider if you will Jiffy Lube and how the employees call out each job as it is done, to let the other employees know that it is now their time to act to complete the production of the oil change. Truck washes and Carwashes must operate in an efficient manner in utilize the principles of workflow communication to increase their efficiency and make more money faster. Please consider all those in 2006. |
